Chase Osborne
📍 Haltom City, TX | 📧 [email protected] | 📱 817-487-1003
Summary
IT support professional with 4+ years of hands-on experience resolving end-user issues, managing Active Directory, and administering Microsoft 365 in hybrid environments. Known for staying calm under pressure and finding efficient, lasting solutions rather than quick fixes. Comfortable supporting users at all technical levels, with a habit of improving processes and automating repetitive tasks wherever possible.
Core Skills
Active Directory · Microsoft 365 · Azure AD · Freshdesk / Ticketing Systems · TeamViewer & RDP · Windows Imaging & Deployment · Hardware Repair & Maintenance · Network Administration & VLANs · VBA & Excel Automation · Backup & Disaster Recovery · Docker/Containerization · Linux Administration
Work Experience
Home Lab & Personal Projects | Jul 2025 – Present
- Built and maintain a Linux home server with mirrored ZFS storage, automated backups, and Docker Compose-based self-hosted services exposed securely via Cloudflare Tunnel.
- Configured a custom OPNsense router with VLAN segmentation, per-VLAN firewall rules, and Pi-hole DNS filtering.
- Built an automated Python scraper that collects and publishes live event data to a public calendar and Discord, running unattended with health monitoring.
IT Support Specialist II | Sovereign Pharmaceuticals | Sep 2023 – Jul 2025, Fort Worth, TX
- Administered Active Directory and Microsoft 365, managing user accounts, groups, permissions, and email distribution lists.
- Diagnosed and resolved Tier 1–2 issues including VPN, printing, and Outlook via Freshdesk, often self-researching unfamiliar software to find solutions.
- Performed hardware repairs and maintenance including screen swaps, memory upgrades, and drive cloning to extend equipment life on a limited budget.
- Built and deployed Windows images via bootable USB, standardizing workstation setup across the environment.
- Onboarded and mentored a junior IT hire across all daily support workflows.
IT Support Specialist | Sovereign Pharmaceuticals | Feb 2022 – Sep 2023, Fort Worth, TX
- Resolved Tier 1 help desk tickets covering common hardware, software, and account issues using Freshdesk.
- Assisted with PC deployments, user onboarding, and basic Microsoft 365 and Active Directory tasks.
- Collaborated with senior staff on escalations, building technical knowledge.
Account Support Specialist | PRA Group | Aug 2021 – Feb 2022, North Richland Hills, TX
- Provided account support and issue resolution for incoming client inquiries, maintaining accuracy, professionalism, and consistent service quality across high-volume interactions.
Various Roles – Team Lead, Trainer, Sales | Walmart & 7-Eleven | Jun 2018 – Aug 2021, Multiple Locations
- Progressed through team lead and trainer roles across retail environments, handling customer service, cash management, inventory, and staff training.
Projects
Home Lab & Personal Projects | Aug 2025
- Built and maintain a home server with mirrored ZFS storage, automated backups, and Docker Compose-based self-hosted services exposed securely via Cloudflare Tunnel.
- Configured a custom OPNsense router with VLAN segmentation, per-VLAN firewall rules, and Pi-hole DNS filtering.
- Built an automated Python scraper that collects and publishes live event data to a public calendar and Discord, running unattended with health monitoring.
TCG Resale Business & Automation | Oct 2025
- Operate an independent trading card resale business, managing inventory, pricing, and order fulfillment.
- Built a suite of custom VBA tools in Excel to automate inventory management and dynamic repricing, including market-based price calculations, excess stock tracking, and staple floor overrides.
Certifications
Education
Diploma | Glen Rose High School | 2018