Hi, I'm

Chase Osborne.

IT Support Professional

Resume

About / Resume

IT support professional with 4+ years of hands-on experience resolving end-user issues, managing Active Directory, and administering Microsoft 365 in hybrid environments. Known for staying calm under pressure and finding efficient, lasting solutions rather than quick fixes. Comfortable supporting users at all technical levels, with a habit of improving processes and automating repetitive tasks wherever possible. Core skills:

Active Directory
Microsoft 365
Azure AD
Freshdesk / Ticketing
Windows Imaging & Deployment
Hardware Repair & Maintenance
Network Administration & VLANs
Docker/Containerization
Linux Administration
Backup & Disaster Recovery
VBA & Excel Automation
TeamViewer & RDP

Experience

Home Lab & Personal Projects
IT Support Specialist II
IT Support Specialist
Account Support Specialist
Various Roles – Team Lead, Trainer, Sales

Home Lab & Personal Projects - Self-directed

Jul 2025 – Present

Built and maintain a Linux home server with mirrored ZFS storage, automated backups, and Docker Compose-based self-hosted services exposed securely via Cloudflare Tunnel.
Configured a custom OPNsense router with VLAN segmentation, per-VLAN firewall rules, and Pi-hole DNS filtering.
Built an automated Python scraper that collects and publishes live event data to a public calendar and Discord, running unattended with health monitoring.

IT Support Specialist II - Sovereign Pharmaceuticals

Sep 2023 – Jul 2025, Fort Worth, TX

Administered Active Directory and Microsoft 365, managing user accounts, groups, permissions, and email distribution lists.
Diagnosed and resolved Tier 1–2 issues including VPN, printing, and Outlook via Freshdesk, often self-researching unfamiliar software to find solutions.
Performed hardware repairs and maintenance including screen swaps, memory upgrades, and drive cloning to extend equipment life on a limited budget.
Built and deployed Windows images via bootable USB, standardizing workstation setup across the environment.
Onboarded and mentored a junior IT hire across all daily support workflows.

IT Support Specialist - Sovereign Pharmaceuticals

Feb 2022 – Sep 2023, Fort Worth, TX

Resolved Tier 1 help desk tickets covering common hardware, software, and account issues using Freshdesk.
Assisted with PC deployments, user onboarding, and basic Microsoft 365 and Active Directory tasks.
Collaborated with senior staff on escalations, building technical knowledge.

Account Support Specialist - PRA Group

Aug 2021 – Feb 2022, North Richland Hills, TX

Provided account support and issue resolution for incoming client inquiries, maintaining accuracy, professionalism, and consistent service quality across high-volume interactions.

Various Roles – Team Lead, Trainer, Sales - Walmart & 7-Eleven

Jun 2018 – Aug 2021, Multiple Locations

Progressed through team lead and trainer roles across retail environments, handling customer service, cash management, inventory, and staff training.

Projects

Homelab Infrastructure

Home server and network stack: Ubuntu host with ZFS mirror (snapshots, send/receive), Pi-hole + Unbound, PiKVM, and an OPNsense router with VLAN segmentation. Automated backups and Cloudflare Tunnel provide safe remote access.

FAB Events Calendar

Dockerized Python service that scrapes Flesh and Blood TCG events, normalizes data, publishes Google Calendar and iCal feeds, and posts Discord notifications. Includes a scheduled health-check to verify successful runs.

IT Specialist Toolbox

PowerShell utilities for Windows Server and Active Directory: password generation/rotation, AD cleanup and reporting, diagnostics, and deployment scripts. Backed by public repositories and usage notes.

TCG Resale & Automation

Independent trading card resale business with custom VBA tooling in Excel: market-based dynamic repricing, excess stock tracking, staple floor overrides, and inventory management — all automated and running without manual calculation.

Certifications